Chat9← Back to home

Terms & Conditions

Last updated: May 12, 2026

These Terms & Conditions (the “Terms”) govern your access to and use of Chat9, an embeddable AI chat widget service operated by Bool9 (“Bool9”, “we”, “us”, or “our”). By creating an account or using Chat9, you (“you” or “Customer”) agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Chat9 is a software-as-a-service that lets you embed an AI-powered chat widget on your website. When enabled, the Service crawls publicly accessible pages of the websites you register, extracts text content, generates vector embeddings, and uses retrieval-augmented generation to answer questions submitted by your visitors. We make no commitment that the Service will be error-free, uninterrupted, or fit for a particular purpose.

2. Accounts

You must provide accurate registration information and keep it current. You are responsible for all activity that occurs under your account, including the security of your password and API keys. You must be at least 18 years old and legally capable of entering into a binding contract. You may not share your account credentials or transfer your account to another party.

3. Your Content & Authorization to Crawl

By registering a website with Chat9, you represent that you own that website or have all necessary rights and permissions to authorize Chat9 to crawl its content, store extracted text and embeddings, and serve answers derived from that content to your visitors. You retain all ownership rights in the content you submit or authorize us to process. You grant Bool9 a worldwide, non-exclusive, royalty-free license to host, process, and use that content solely to provide and improve the Service.

You must not register a website, or submit content, that infringes the intellectual property rights, privacy rights, or other rights of any third party.

4. Acceptable Use

You agree not to, and not to permit anyone to:

  • Use the Service for unlawful, harmful, deceptive, or abusive purposes.
  • Attempt to gain unauthorized access to, interfere with, or disrupt the Service or its infrastructure.
  • Reverse-engineer, decompile, or extract the underlying source code of the Service except as expressly permitted by applicable law.
  • Use the Service to send spam, malware, or other harmful content.
  • Resell, sublicense, or white-label the Service without our prior written consent.
  • Exceed the usage limits of your plan by circumventing technical controls.
  • Use the Service to generate content that violates the acceptable use policies of our underlying AI providers.

We may suspend or terminate accounts that violate this section without prior notice.

5. Subscriptions, Billing & Refunds

Chat9 offers free and paid subscription plans. Paid subscriptions are billed in advance on a recurring basis through our payment processor and Merchant of Record, Lemon Squeezy. By subscribing, you authorize recurring charges to your selected payment method until you cancel. Prices, plan limits, and add-on packs are described on our website and may change with notice.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period; you retain access to paid features until then. Except where required by law, fees already paid are non-refundable. Add-on message packs are one-time purchases and non-refundable once message credits have been delivered to your account.

If you believe you have been billed in error, contact us within 30 days of the charge at contact.bool9@gmail.com.

6. Free Plan

We may offer a free plan with limited usage. The free plan is provided as-is, without warranties of any kind, and we may modify or discontinue it at any time. Visitors interacting with free-plan widgets may see “Powered by Bool9” branding in the widget interface.

7. Third-Party Services

The Service relies on third-party providers to function, including AI model providers, embedding providers, hosting providers, and our payment processor. Content you submit, including visitor questions, is transmitted to these providers solely to deliver the Service. Their use of that data is governed by their own terms and privacy policies. We are not responsible for the acts, omissions, or downtime of third-party providers.

8. AI-Generated Content

The Service uses large language models to generate answers based on the content you authorize us to index. AI-generated output may be inaccurate, incomplete, or unsuitable for some purposes. You are responsible for reviewing the suitability of the Service for your use case and for any actions you or your visitors take based on AI-generated answers.Bool9 does not guarantee the accuracy, completeness, or reliability of any output produced by the Service.

9. Privacy

Your use of the Service is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. You are responsible for posting your own privacy notice on any website where you deploy the Chat9 widget, disclosing to your visitors that their questions are processed by an AI service.

10. Intellectual Property

Bool9 retains all right, title, and interest in and to the Service, including the Chat9 software, widget code, dashboards, branding, and documentation. No license or right is granted to you except as expressly set out in these Terms. Feedback you provide may be used by Bool9 without obligation to you.

11. Service Availability & Changes

We aim to keep the Service available but do not guarantee any specific uptime. We may modify, suspend, or discontinue all or part of the Service at any time. We will use reasonable efforts to notify paying customers of material adverse changes in advance.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or use the Service in a way that could harm us, our other customers, or third parties. Upon termination, your right to use the Service ends immediately and we may delete your data after a reasonable retention period.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOL9 WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO BOOL9 IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100.

15. Indemnification

You agree to defend, indemnify, and hold harmless Bool9and its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your content or your websites, (c) your violation of these Terms, or (d) your violation of any third-party right.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced via email or in-product notice. Your continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms will be resolved exclusively in the courts located in India.

18. Contact

Questions about these Terms? Contact us at contact.bool9@gmail.com.